FAQ

Referees - using our website

Our Guide for Referees takes you through each screen of the reference website:

Download our Guide for Referees


1.  Do I have to register as a referee?

2.  The website says I am already registered as a referee and won't let me in.

3.  How do I get a password as a referee?

4.  I have forgotten my password. How do I get a new one?

5.  My email address is not recognised (and I have used the website before).

6.  I cannot log in and there is no option on the screen to register as a referee.

7.  Can I re-use the references I wrote in previous years?

8.  I have finished the reference but the Status still says Incomplete.

9.  The Submit button isn't working.

10.  I am having problems saving the text I have written about the applicant.




1.  Do I have to register as a referee?

Yes, to use the website as a referee you need to be registered. Clicking the link in the email we sent you will take you to a screen where you can register as a referee. Your email address should automatically appear on the screen. Please type in your Forename and Surname, then create a password of your choosing in the password box and type it again to Confirm Password in the box below. Click Register and this will take you to a screen with your reference(s) listed at the top.

After you click the link in our email, if your email address is not already on the screen please do not register. Please see FAQ 6 below instead.


2.  The website says I am already registered as a referee and won't let me in.

If you have used the website before then you will already be registered as a referee. If you try to register again the website will confirm that "this email address has already been registered" and you will need to Login instead. In the Log In section of the screen please type in your email address and the password from when you last used the website. Click Log in and this will take you to a screen with your reference(s) listed at the top.

Please see FAQ 4 below if you have forgotten your password.


3.  How do I get a password as a referee?

You choose your own password when you register: we do not provide you with a password. For information on how to register as a referee please see FAQ 1 above.


4.  I have forgotten my password. How do I get a new one?

If you cannot remember your password please click "Forgotten your password" on the Login screen. Then enter your email address to get an email to reset your password. Your email software may treat our emails as junk or spam, so if you do not receive the email please check your Junk Email folder and/or Spam Email folder.


5.  My email address is not recognised (and I have used the website before).

You need to use the email address you registered with. This will usually be a work-based email address rather than a personal email. If the website does not recognise your email address it could be that you are registered under a different version of it eg Liverpool University email addresses use both liv.ac.uk and liverpool.ac.uk versions. If the website does not recognise any email address you provide, please contact us to check what email address you are registered with (see the Contact Us page for our details).


6.  I cannot log in and there is no option on the screen to register as a referee.

Only the most recent email requesting a reference will have a link that allows you to register as a referee. Do you have a more recent email with a link you can try? If not, please contact us and we will send you a new email requesting the reference (see the Contact Us page for our details).

Your email software may treat our emails as junk or spam, so if you do not receive the email please check your Junk Email folder and/or Spam Email folder.


7.  Can I re-use the references I wrote in previous years?

Yes, as long as the person applying has provided the same contact details as before so the website can identify your reference and match it with their application. When you open this year's reference click the Copy button. If you have submitted a reference before for that person your previous answers will be copied in to the screen so you can edit them as appropriate.


8.  I have finished the reference but the Status still says Incomplete.

Once you have finished the reference please click the Submit button at the end of the screen. This confirms that you are happy that the reference is correct and complete, and allows us to process it. Clicking Save only saves the reference so you can come back later and edit it further. You cannot edit the reference after you have submitted it.


9.  The Submit button isn't working.

You can only submit a reference once all the questions have been answered. When you click Submit, if any of the questions have not been answered a red message will appear on screen to let you know what is missing. Most questions have a "not applicable" or similar option if necessary.


10.  I am having problems saving the text I have written about the applicant.

The website can only save your answers when you click Save so if it takes some time to write your comments there is a risk that your internet connection may be lost before you have saved your text. We therefore suggest that you either:

  • Write a few sentences and then click Save. This will save your answers and close the reference. You can then re-open the reference to continue it when convenient.
    OR
  • Write your comments in Word, for example, and once they are complete paste them into the reference and click Save. This allows you to work on your own computer so there is no risk of losing internet connection.