FAQ

Applicants - using our website

Our Guide for Applicants takes you through each section of the application as you fill it in (for a large print copy please see our page for Applicants with Disabilities):

Download our Guide for Applicants


1.  Can I fill in the application on my phone?

2.  I can't find the button to submit my application.

3.  I have forgotten my password. How do I get a new one?

4.  My email address is not recognised (and I have used the website before).

5.  I have registered but I haven't had the email to start my application.

6.  Can I re-use my references from previous years?

7.  How do I send another email to my referee for them to register/login?

8.  Can I re-use my application from previous years?

9.  Do I need to complete the application in one session?

10.  Do I need to do the sections in a set order?

11. The Course Centres screen isn't working.

12. Can I re-use my documents from previous years?

13.  There isn't a space for me to upload my documents in the Documents section.

14.  I can't upload the scans I have of my documents.

15.  I can't scan my documents.

16.  I don't have all my documents yet.

17.  The character count doesn't seem right on the longer questions.

18.  Can I see all my answers together so it's easier to check them?

19.  The downloaded application has a question about the role of the clinical psychologist but I can't find this on the screen to fill in.

20.  How do I check whether I've completed all the sections of my application?

21.  I have paid my processing fee but when I login to my application I'm still being asked for payment.




1.  Can I fill in the application on my phone?

No, we would not recommend this. The application is both thorough and lengthy, and the screens you need to complete are designed for use on a desktop or laptop. You can download a sample copy of the application to see what's involved:


2.  I can't find the button to submit my application.

If all the sections of your application are complete a Submit button will be on the first screen you see when you login, in the middle of the screen near the top.

If you do not have a Submit button on this screen before the closing date then part of your application is incomplete. Please check the list to see which ticks are missing then complete the relevant sections.

Please see the Submit Your Application page for more information on the screens you will see as you submit your application.


3.  I have forgotten my password. How do I get a new one?

If you cannot remember your password please click "Forgotten your password" on the Login screen. Then enter your email address to get an email to reset your password. Your email software may treat our emails as junk or spam, so if you do not receive the email please check your Junk Email folder and/or Spam Email folder.


4.  My email address is not recognised (and I have used the website before).

You need to use the same email address you used when you last logged in to the website. Once you have logged in again you can change this if necessary. If there are several email addresses you could have used you can check if each of these is registered in the "Forgotten your password" screen (see FAQ 3 above).

If the website does not recognise any email address you provide, please contact us to check what email address you are registered with (see the Contact Us page for our details).


5.  I have registered but I haven't had the email to start my application.

When you register we will send you an email with a link to start your application. Your email software may treat our emails as junk or spam, so if you do not receive the email please check your Junk Email folder and/or Spam Email folder. You may need to move the email into your Inbox to be able to use the link, depending on the email software you are using.

If you still cannot find the email you can re-register but we recommend that you wait 24 hours before doing this. When you re-register please check your email address as you type it: we have found that the most common problem is mis-typed email addresses. If you are still having difficulties please contact us (see the Contact Us page for our details).


6.  Can I re-use my references from previous years?

Yes, you need to use the same email address as before for your referee, and you need to use the same email address and password to login to your application that you used last time. This will allow the website to identify both your application and your previous reference. Please see the References section for further details.


7.  How do I send another email to my referee for them to register/login?

Please login to your application and, at the end of the References screen, you will find buttons to re-send the emails requesting your references. However, please do not send the email repeatedly as only the most recent one is valid, so this can result in referees having several emails only one of which they can use. Please see the References section for further details about how we contact referees.


8.  Can I re-use my application from previous years?

Yes, if you have applied before please login using the email address and password you used last time, then click Start a New Application. Most sections of your new application will have a button to copy information from your previous application. You will also be able to view your previous applications in the Archived Applications section.


9.  Do I need to complete the application in one session?

No, you do not need to complete the application in one session. You can fill in as much as you want then return to finish the application, or edit what you have already entered, another time.


10.  Do I need to do the sections in a set order?

No, you can complete most of the sections in any order you want. The exceptions are the Your Details section (which you need to complete when you start the application), the Course Centres section (see FAQ 11 below for details) and the Documents section (see FAQ 13 below for details).


11.  The Course Centres screen isn't working.

There are two possible reasons for this. It may be that you have not completed the Funding section yet. The information on which type of course you are eligible to apply for is taken from this section so you need to complete this first. Or it may be that you are not eligible to apply for the course type you are trying to enter eg you must have confirmed that you can organise your own funding to apply for a self-funded course (see the International Students section for more information).


12.  Can I re-use my documents from previous years?

Yes, if you have applied before and provided the appropriate documents please use the Copy button on the Documents screen to copy these into your current application. If we already have good quality copies of the appropriate documents on file you do not need to provide updated versions.

Occasionally the website will "remember" previous documents that were deleted and will copy the names of these into the Documents screen but will not copy the actual documents. This is not a problem. To check the documents that have been copied over, please wait 30 minutes then download the pdf version of your application (see FAQ 18 below for details). This give the website time to collate the documents into your application and allows you to view/print them as the staff at the course centres can view/print them.


13.  There isn't a space for me to upload my documents in the Documents section.

There are two possible reasons for this. It may be that you have not completed the Funding and Basics sections yet. The information on what documents you need to provide is taken from these sections so you need to complete these first. Or it may be that you are not required to provide any documents eg if your nationality is British, English is your first language, and you are currently doing your undergraduate degree (see the Documents section for more information).


14.  I can't upload the scans I have of my documents.

You need to scan your documents as a pdf file or a jpg image. Please provide a good quality scan. We often have to contact applicants to get better quality copies eg because of photos taken in poor light or at odd angles etc.

If the document is more than one page you need to scan it as one file with the appropriate number of pages. This may be easier to do as a pdf than as a jpg.

If you are unable to upload your pdf or jpg the file may be too large. You could try a lower resolution image to get a smaller file size, but the document still needs to be clear and readable.

If you are still having difficulties uploading your scanned documents, please post photocopies to us instead (see FAQ 15 below for more information).


15.  I can't scan my documents.

If you are unable to provide a good quality scan of a document, please tick the "posting" box on the Documents screen in your application, and post a photocopy of the document to us (see the Contact Us page for our address). We will then scan it for you. Please include a note of your name, address, date of birth, and if possible your application ID number, to help us match the document to your application. Please do not post original documents to us.

You must submit your application by the closing date of 1.00pm (UK time) on 29 November 2017. Documents can be posted to us before or after you submit your application.


16.  I don't have all my documents yet.

If you do not have a document yet, you should tick the "posting" box on the Documents screen in your application and you must submit your application by the closing date: 1.00pm (UK time) on 29 November 2017. When you receive the document(s) please send us a copy as soon as possible (see the Contact Us page for details of where to send it). We can then add this to your application before it is released to the course centres by the end of January (see the After You Apply section for more information).


17.  The character count doesn't seem right on the longer questions.

All the long questions have character counts (not word counts) and the website counts all characters including spaces.


18.  Can I see all my answers together so it's easier to check them?

Yes, click Download Application in the left-hand menu. This will download your application as a pdf file which you can use to check your answers at any stage.


19.  The downloaded application has a question about the role of the clinical psychologist but I can't find this on the screen to fill in.

This question only applies to those who are willing and able to fund themselves, and are therefore more likely to be international applicants and less likely to be knowledgeable about the role of a clinical psychologist in the UK. If you have answered "no" to the question about providing your own funding then you do not need to answer the question about the role of the clinical psychologist.


20.  How do I check whether I've completed all the sections of my application?

The first screen you see when you login gives you an overview of your application at any stage. You can also get to this screen by clicking Process in the menu across the top of any screen. This gives you the current status of your application, including a list of which sections are classed as complete. A tick means that you have answered all the mandatory questions in that section. It does not mean that the answers have been checked for you.


21.  I have paid my processing fee but when I login to my application I'm still being asked for payment.

The payment is automatically matched with your application overnight, so please check again tomorrow. If the payment cannot be matched automatically eg if you have used different contact details to those on your application, it will need to be matched manually which can take 2-3 weeks to complete. Please see the Submit Your Application page for more details about processing fees.