The Estate Services' Helpdesk reception provides a welcoming area for visitors to the department.

Helpdesk

The Estate Services Helpdesk provides a central point of contact for all departments to request maintenance repairs and progress on jobs.

0113 34 35555 between 08:00 and 17:00 Monday to Friday
Fax: 0113 34 35987
Email: eshelp@leeds.ac.uk

In an out of hours emergency call the following Security Section contact number:-

0113 34 35494 between 17:00 and 08:00 during weekday evenings and all day at weekends.

The Helpdesk will accept work requests by one of the following methods:

• Telephone
• Email
• Fax
• Written Internal Works Orders
• Written Purchase Requisitions
• Self Service Request Application
• Personal callers to Estates Office

All work requesters will be asked for the following details:

• Originator (Name)
• Contact Telephone Number
• Building
• Location (Level and Room Number)
• A clear description of the fault / defect
• Valid Rechargeable Account Code (where applicable)
• Department

SAP online users can process their own job Requests by following the link to SAP Online.