Also note that the maximum number of simultaneous speakers is often limited in a session, and you may need to wait until others have turned off their microphones before being able to speak.
Session recordings are available from the Blackboard Collaborate Ultra menu in your Module's Control Panel (under the Module menu). Select Module Tools > Blackboard Collaborate Ultra. Then select the menu in the top left corner, then Recordings.
You can provide students with access to recordings by sending a URL. Go to the circle icon towards the right of the screen for the recording you’d like to share, and click copy link.
Any recordings that you see in a module or organisation that are owned by someone else will be accessible because the person is enrolled on the module or organisation, and has chosen to share the recording with it. They aren't publicly listed but anyone with the link will be able to access the recording, even if they aren't part of the module or University of Leeds.
No. Once a recording is deleted it can't be restored. However deleting a recording is a two step process where you are asked to review and confirm the deletion prior to it being finalised.
Follow the speaker isn’t supported in IE, please use Chrome or Firefox to access this functionality.
You cannot pause a recording, but you can create multiple recordings for one session. Any new recordings are saved and added to the list of recordings for that session. Recordings will only appear once the session has finished.
Recording will stop when all participants are moved into Breakout Groups without notification, which will need to be restarted by the Moderator after all users have returned to the main room. This will result in a split recording for the session.
The Whiteboard cannot be saved. If you'd like to use the content created on the whiteboard later in a session, take a screenshot (Windows: Use the Print Screen key, Mac: Use the Command+Shift+3 keys) that can be uploaded as shared content.
There is a known issue where some images added to PowerPoint aren't displayed in Collaborate Ultra. A workaround is to save the file as a PDF before sharing in Collaborate Ultra.
Read more about the attendance reports here.
Some users on the Admin network have reported issues gaining access to Collaborate Ultra sessions in Minerva when using the Chrome browser on a Windows PC. If you experience this issue, access the session using Firefox as an alternative browser. Check that the version you have installed is updated to 49 or above in order to gain the full Ultra experience. You can find out which version of Firefox you have installed by going to the browser menu > Help > About Firefox. This will also check for updates.
If you have any problems or need to have the Firefox browser installed on your PC, please contact the IT Service Desk.
Take a look at the guide on how to call into a session.The number that is generated needs altering before dialling. If you're calling from the UK, ignore the 44 prefix. If you're calling from overseas, use 00 as the prefix. The pound key also refers to the hash key. Please note that anonymous dial in is not available, so follow the instructions to join from in the session.
To enable application sharing when using Chrome, you'll need to install a desktop sharing extension to the browser. You will be prompted to do this the first time you attempt to share an application using Chrome, and won't have to do this again once installed. You can also download it in advance of your session from the Chrome web store.
Attempt to reconnect to the session, by clicking reconnect on screen, or refreshing the browser window. If this doesn't work try accessing the link again.
If you need to report connection issues please include the date and time of the issue, along with the session name, module/organisation details and the browser you were using.
If you had connection issues and were able to successfully connect, but still want to report an issue you can also include the session logs which we can pass to Blackboard for further investigation. Once connected click the session menu > Report an issue > Copy the auto generated report text and paste this as part of your message when contacting the IT Service Desk.
Collaborate Ultra no longer supports browsers which require the use of Adobe Flash for media, including Internet Explorer 11 on Windows and Safari 10 on Mac OS. To access any sessions, you will need to install either the most recent version of Google Chrome or Firefox for the best experience.
The Collaborate Ultra support site has it’s own list of FAQs.