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Student FAQs

Access/Logging on

You can access Minerva via the Portal. To login use your University username and Password. Once logged on to the Portal, click on the My Studies tab. Here you will see a list of the modules you are studying. Click on Minerva link which will take you to the module area in Minerva. If there is no module area in Minerva, you will see a message explaining this (not all modules have Minerva content).
You need to register for an University username and password (please contact the IT Service Desk for help with this). You will be able to access Minerva the day after you have received your University username and password.
Yes, as long as your computer meets the required specification.
Your modules will only appear if and when your tutor makes the module available. Once they do this, the list in Minerva is updated. Note the absence of an entry in the Modules list could mean there is no online component to your module. Please check with your tutor if they intend to use Minerva and if the module is available to students.


Turnitin accepts file types: MS Word (DOC/DOCX), WordPerfect (WPD), PostScript (EPS), Portable Document Format (PDF), HTML (HTM), Rich Text (RTF), Hangui (WHP) and Plain Text (TXT). There are file size limits: 40MB and 2MB for text only files. PowerPoint and Google Drive's docs format are accepted and converted to PDF on submission. See our guide for recommendations re file formats as not all versions of MS Word or PDFs are accepted.
The preview exists so you can check you've uploaded the correct file. Once the file is submitted, you can double check your submission by returning to the assignment area and viewing your submission by clicking on the download icon (see the Turnitin guide for more information).
Please contact your tutor or department as soon as possible and ask them to clear your previous attempt. The IT Service Desk/Minerva Support do not have authorisation to do this.
A receipt will be sent to your University e-mail account. Check you have received the e-mail after you have submitted the assignment. If you do not receive an e-mail, return to the TurnitinUK submission area and double check that you submitted the assignment. See our Turnitin guide on how to do this. If you find there is no submission recorded, try to submit again making sure you follow the steps in the Turnitin guide. The final step (waiting for confirmation of submission) is crucial. If a submission has been recorded the e-mail is probably on its way. If it doesn't arrive, download a copy of the receipt for safe keeping by returning to the submission area (as described in our Turnitin guide). If you are worried about your submission, contact the IT Service Desk.


In using the resources made available to you in Minerva you must adhere to the University's relevant policies, codes of practice and guidance notes. Specifically you should ensure that you use any copyright material only in accordance with the terms and conditions of use of the item concerned. This usually means that you can print out one copy of any text based material made available for your module for your own educational purposes but you cannot download, store, publish, sell or transmit copies to other individuals in any format. Images, audio files, films etc are also protected by copyright: you can view or listen to such files in Minerva but you will need to check the terms and conditions of use of each item to establish the extent to which you may make copies or transmit the item. For further information on copyright please see
There are a range of guides/demos available. If these do not help to solve your problem, please contact the IT Service Desk specifying the nature of the problem.
You can access the previous year's modules assuming the tutors have left the modules available. You can access them via the Learn tab on Minerva. You will need to change the drop down menu from This Year to Everything or Last Two Years as required.


Minerva supports the most recent and penultimate release versions of all major desktop browsers*:

  • Google Chrome
  • Microsoft Edge
  • Firefox Quantum
  • Safari (Mac Only)

*Minerva is not compatible with Internet Explorer.