Customer charter

The Research and Innovation Services team provides a central point of access for business enquiries in the University.

We take customer service very seriously and are completely committed to ensuring that you receive an excellent level of service.

In our customer charter we commit to:

  • respond promptly to all enquiries
  • work with you to understand your requirements
  • contract with you on fair and reasonable terms
  • provide you with a named contact
  • give clear guidance and advice throughout our time working together
  • provide regular updates on progress
  • deliver what we agree
  • follow up and obtain feedback from you and act on it

If you would like to comment on the service you have received from us, we would love to hear from you.

Please call us on 0113 343 0900 or email us at

Related links