Satisfaction at Leeds with National Student Survey 2016


This year's National Student Survey (NSS) secures the University joint second place among the Russell Group for satisfaction – up from joint third last year.

With 90 per cent of final year students saying they were satisfied or very satisfied with the overall quality of their course at Leeds, the result is well above the HEI sector average of 86 per cent.

Leeds University Union continues to receive one of the sector’s highest rankings, and its satisfaction rating of 92 per cent is significantly above the average of 69 per cent.  

Professor Tom Ward, Deputy Vice-Chancellor: Student Education, said: “The 90 per cent score for Satisfaction is a considerable achievement in an increasingly competitive environment.

"Quite rightly, our students demand excellence in all areas of their studies, and I’m delighted so many of them chose to respond to the NSS and give their views.

“Our next job is to analyse the results in more detail and discuss them with individual schools and our student body, to see how and where we need to focus our efforts in the future.

"I know colleagues will continue to seek ways in which we can further improve the student experience, and thank them for their ongoing hard work and commitment.”

Jack Palmer, Union Affairs Officer at LUU, said: “To maintain such a high level of satisfaction from our members is brilliant news.

"This year the £17m upgrade of our building has started, which has challenged our staff to uphold LUU’s high standards of engagement and provision for students. 

"It's excellent to learn that through their dedication we have retained these results.

“We are not an organisation that sits on its laurels, and this year promises exciting new opportunities for students at Leeds as our services are improved and brand new spaces for clubs and societies open up.

"With so much positive change ahead of us, I can’t wait to see what we have achieved together with our members this time next year.”

The overall national picture emerging from the NSS shows that the satisfaction rate for students studying at UK universities and colleges remains high at 86 per cent.

However, scores decreased for 76 HEIs this year, compared to 63 last year, indicating the ongoing challenge of meeting students’ high expectations.

The results mean that Leeds joins the NSS top 20 higher education institutions in the UK for the first time, which includes a number of smaller, specialist institutions which scored highly.

About 312,000 UK final year students responded to the survey, slightly higher than the previous two years.

To see the full breakdown of results for the University of Leeds, please visit the ForStaff page.

Further information

Please contact Prue Griffiths, University of Leeds press office, 0113 3434360,