Accessibility  Third-party accessibility statements

Third-party content

We know that some of the third-party content included in our websites and applications is not accessible. 

The accessibility regulations do not apply to third-party content that is not funded, developed, or controlled by the University, and many of these sites have their own accessibility statements. The searchBOX finder tool allows users to search for third-party accessibility statements. This page also contains statements for some of the third-party products used at the University.

We will work with our suppliers to make sure they know about any accessibility issues we find. 

Accessibility statement for the University of Leeds ‘Parky’ chatbot

This accessibility statement applies to the University of Leeds ‘Parky’ chatbot.

This chatbot is supplied to the University by ICS.AI and some of its content is maintained by the University. We want as many people as possible to use this chatbot. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the chatbot using just a keyboard
  • listen to most of the chatbot using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the text as simple as possible to understand.

While we are working actively to resolve the accessibility issues with our relevant websites and services AbilityNet has advice that may make our digital properties more usable in their current state.

How accessible the ‘Parky’ chatbot is

We know some parts of this chatbot are not fully accessible, such as the following:

  • some button links are not announced by screen readers as links until they receive focus
  • the focus indicator is not always visible
  • you cannot modify the colours, contrast or text line height
  • some form elements do not have useful labels.

The chatbot is considered a pilot so has limited functionality. It is also considered an alternative route to access information available on our student website and from our Student Information Service
 
You can contact the Student Information Service in the following ways:

Please consider using these resources to find the information you cannot access through the chatbot. 

Feedback and contact information

If you need information on this chatbot in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact the IT Service Desk:

Reporting accessibility problems with this chatbot

We’re always looking to improve the accessibility of this chatbot. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the IT Service Desk: 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

More information about access to our campus is available in information for disabled visitors.

If you have any specific questions, details for different sections of the University are listed on our contact page

What we’re doing to improve accessibility

The chatbot provider, ICS.AI, is committed to providing an accessible experience for users. There are planned fixes for known issues where it’s possible to provide them.

Preparation of the University of Leeds ‘Parky’ chatbot accessibility statement

This statement was prepared on 15 September 2021. It was last reviewed on 15 September 2021.

Accessibility statement for the University of Leeds Information Governance Training

The University of Leeds is committed to making its third-party web content accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to the University of Leeds Information Governance training system, hosted in the Learning Pool system.

The Learning Pool system comprises a Learning Management System (LMS) that hosts the training, and e-learning modules from the Learning Pool ‘Ready-made’ Libraries that have been customised by the University.

The training modules contain interactive components such as multiple-choice questions, horizontal scrolling, accordions and hot graphics. There are no audio, video or animated components.

Learning Pool’s own accessibility statements for its LMS and its ‘Ready-made’ Libraries can be read at the following locations:

Compliance status

The University of Leeds Information Governance training system is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We have identified the following accessibility issues with the e-learning modules and are working with the supplier to resolve these:

  • On macOS using the VoiceOver screen reader with the Safari browser, it’s not always possible to tab to all interactive elements on a page. This doesn’t meet success criterion 2.1.1 Keyboard. Users affected are encouraged to rely on VoiceOver commands such as the ‘Move to next’ (VO key and right arrow key) and ‘Move to previous’ (VO key and left arrow key) commands in VoiceOver, or to use the Firefox browser.
  • On iOS using the VoiceOver screen reader, having completed an action on a page the focus is in the wrong place. This doesn’t meet WCAG 2.1 success criterion 2.4.3 Focus Order. Users affected can request a text-only, Word transcript of the module content.
  • Using NVDA on Windows 10 with the Chrome browser, course pages can’t be launched from the home page menu using the keyboard. This doesn’t meet WCAG 2.1 success criterion 2.1.1 Keyboard. Users affected are encouraged to use the Firefox browser as an alternative.
  • There are broken ARIA references on the course home pages that may affect your understanding of the content. This doesn’t meet WCAG 2.1 success criterion 1.3.1 Info and Relationships; 4.1.1 Parsing; 4.1.2 Name, Role, Value.
  • There is an invalid ARIA attribute value on all course pages that may make it harder to engage with the content for some screen reader users. This doesn’t meet WCAG 2.1 success criterion 4.1.2 Name, Role, Value. Users affected can request a text-only, Word transcript of the module content.
Recommendations
Windows users

NVDA screen reader users are encouraged to use the Firefox browser due to the difficulties with using NVDA with the Chrome browser as noted under ‘Non-compliance with the accessibility regulations’.

Mac users

VoiceOver users are encouraged to use the Firefox browser due to the difficulties with tabbing around some parts of the content while using the Safari browser, as noted under ‘Non-compliance with the accessibility regulations’.

iOS users

Some parts of the training may be hard to access for VoiceOver users, as noted under ‘Non-compliance with the accessibility regulations’. These users may prefer a text-only, Word transcript. See the ‘Requesting and text-only, Word transcript’ section for details of how to request this.

Requesting a text-only, Word transcript

Please contact the IT Service Desk via the Request Catalogue using the ‘Log a General Request’ option if the accessibility shortcomings of the training system mean a text-only, Word transcript of the content of the Information Governance training modules would be more convenient for you. 

Requesting in this way allows a record to be kept of your engagement with the training. We can then manually mark the training as complete against your user record when you have later confirmed that you have read the transcript and questions.

Preparation of this accessibility statement

This statement was prepared on 4 April 2022.

This statement for the University of Leeds Information Governance training system was prepared through automated and manual testing of the system by the University of Leeds. It was evaluated against all WCAG 2.1 AA criteria.

This statement was last reviewed on 4 April 2022.

Feedback and contact information

If you need information in the University of Leeds Information Governance training system in a format other than a text-only transcript, like accessible PDF, large print, easy read, audio recording or braille, please contact the IT Service Desk:

Reporting accessibility problems

We’re always looking to improve web accessibility. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the IT Service Desk:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).