Applications open each September for courses starting in the next academic year.
Please use the agent portal to submit applications on behalf of your applicants. This automatically links their accounts to your agency so you will be able to track their progress in the portal and will be notified by email when more information is needed or decisions are made.
When logged in you will be able to access all the applications submitted by you or other agents in your office and see all the correspondence between you and the University.
Please note that access to the agent portal is currently only available to contracted agents.
We recommend you read our portal guide before logging into the system.
Getting access to the agent portal
If you havent already been set up on the portal, you can request access via this online form. Once we have validated your details we will send you an email with an invitation code that you need to redeem in order to complete your registration. Please see the portal guide for further instructions.
It may take a few days for the invitation code to be sent to you. If you havent received it or the system tells you that the invitation code has expired or is invalid, please email firstname.lastname@example.org
Please note that your email address will be your username and it has to be unique; you cannot have several users with the same email address.
Access problems and changing your details
You can change your name, email address and password on your profile page on the portal. You can also reset your password by clicking Forgot your password? on the sign in page.
If you have been locked out of your account, please contact email@example.com
To submit applications via the portal you first have to create an applicant record, containing the applicant's personal details. Please make sure you enter the applicant's own email address on their record; the applicant will then be able to set up their own portal account, where they will be able to see the same information and take the same actions as you.
Once you have created an account for the applicant, you will be able to start an application. The information that you are required to provide may vary depending on the course. You are able to upload supporting documents of up to 15MB per file. Please wait until you have all of the required documents before applying.
After submitting an application you are given the option to download it as a PDF. You will not be able to download it again at a later stage; however, the applicant will be able to do so through their own portal.
The submitted application will then be read-only and you will no longer be able to edit it directly. To request any changes or submit any further information, you will need to contact us through the Enquiries section of the portal.
Detailed instructions can be found in the portal guide.
Monitoring applications and responding to offers
You will be notified by email to check the portal if the University has requested further information, if an applicant is invited to an interview or once a decision has been made.
You can see the outcomes of your submitted applications within the Decisions section. If an offer has been issued, you will be able to download a copy of the offer letter, upload evidence to meet any offer conditions and accept, decline or request to defer the offer.
Please note that in order to defer to the next intake the applicant must have already met the academic requirements for the course. Deferrals are usually processed from October each year.
Communicating with the University via the portal
Within the portal there is an Enquiries section, where you can ask queries about applications and provide additional information or documents.
To send an enquiry, you will first need to search for the applicant in the Applicants section. This will take you to the applicant homepage. You will then be able to open the Enquiries section and create a new enquiry. We will respond to you in the portal as soon as possible and will also notify you by email.
If we need to request further information from you we will do so via the Messages section of the portal. You should respond to the message via the portal and attach any relevant documents.
The student will also be able to view and send enquiries and reply to messages when logged in to the applicant portal.
Further guidance is included in the portal guide